Need help with the app?
Need help with the BYB app? Share the details below, and we’ll take care of it. Our goal is to keep your connection to the studio as smooth as your next class.
App support request
App support form
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How to Find Your Device & App Info
How to find your device model
iPhone or iPad (Apple devices):
- Open the Settings app.
- Tap General.
- Tap About.
- Look for Model Name (e.g., “iPhone 13” or “iPad Pro”).
Android (Samsung, Google Pixel, etc.):
- Open the Settings app.
- Scroll down and tap About phone (sometimes About device).
- Look for Model name or Model number (e.g., “Samsung Galaxy S22”).
💡 Tip: If you can’t find it, just tell us the brand (Apple, Samsung, Google, etc.) and we’ll help you from there.
How to find your software version
iPhone or iPad (Apple devices):
- Open the Settings app.
- Tap General.
- Tap About.
- Look for iOS Version or Software Version (e.g., “iOS 17.6”).
Android (Samsung, Google Pixel, etc.):
- Open the Settings app.
- Scroll down and tap About phone (or About device).
- Tap Software information.
- Look for Android version (e.g., “Android 14”).
💡 Tip: If you’re not sure, just let us know what you see and we’ll help figure it out.
How to find your BYB App version
(Balance Yoga Barre app powered by Mindbody)
On iPhone/iPad (Apple):
- Open the BYB app.
- Tap your Profile icon in the bottom right.
- Scroll to the very bottom of the screen.
- You’ll see the App Version listed (e.g., “Version 7.6.1”)
On Android:
- Open the BYB app.
- Tap your Profile icon in the bottom right.
- Scroll all the way down.
- The App Version will be displayed at the bottom (e.g., “Version 7.6.1”).
💡 Tip: If you can’t find it, you can also check your phone’s App Store/Google Play Store → search for “Balance Yoga Barre” → open the app page → scroll down to see the version number.